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Module 1: Understanding Change Impacts
In this foundational module, you will delve into the various aspects of understanding change and its impacts. The primary objective is to equip you with the skills to analyze and comprehend the different facets of a change initiative. You’ll start with a top-level understanding, addressing the what, why, how, and who of the change. Through a combination of pre-lesson homework, theory lessons, and interactive group activities, you’ll learn to gather essential information and articulate a comprehensive understanding of the change initiative.
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01
Fact-Finding Mission
Pre-Lesson Homework
As a new change manager, your journey begins with an exciting task: exploring a simulated SharePoint site filled with documents. Think of yourself as an investigator, piecing together the story of a change initiative. With a list of key information to hunt for and a template to organize your notes, you’ll sharpen your investigative skills, essential for leading a successful change.
02
Theory Essentials - Investigative Techniques
30-Minute Online Lesson
Join the first theory session where we dive into the importance of thorough investigation in change management. Discover the three core activities of effective investigation: online information gathering, conducting interviews, and facilitating workshops. Learn practical tips and techniques to prepare you for real-world scenarios.
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03
Live Action - Initiative Lead Interview
1-Hour Online Group Role Play
Now, it’s time to put theory into practice. In small groups, you’ll conduct a role-play interview with the trainer, who will act as the Initiative Lead. Each group focuses on one of the core change impacts: an end-user solution change, a backend technical change, or an organizational culture change. Take notes, engage with the interview process, and collaborate with your peers.
04
Group Assignment - Write-Up Summary
Offline Group Homework Assignment
Collaborate with your group to write up your understanding of the change impacts. Use provided templates and access the members area to ask questions. Compile a list of key follow-up questions for the Initiative Lead. Your submissions will be reviewed, and feedback will be provided.
05
Collaborative Review - Insights and Feedback
1.5-Hour Online Lesson
In this session, we review the group summaries and discuss our learnings. Share your experiences, discuss challenges, and refine your understanding of the change initiative. We’ll also go through your follow-up questions with the trainer acting as the Initiative Lead once more.
06
Deep Dive into Impacts
Pre lesson homework
Dive deeper into understanding the specific change. Use online resources to gather relevant information about the three core changes. Structured templates will guide your research, encouraging you to take initiative and expand your knowledge.
07
Proactive Research - Using Tools Effectively
30 - Minute Online Lesson
In this session, explore the importance of proactive research. Learn how tools like Google and ChatGPT can be invaluable allies in understanding change impacts and preparing for effective change management.
08
Deep Dive - Solution Lead Interview
1-Hour Online Group Role Play
Engage in another role-play interview, this time with the Solution Lead. Apply your investigative skills and prior knowledge to ask insightful questions. Observe, take notes, and learn from your peers’ interactions.
09
Detailed Analysis - Write-Up Summary
Offline Group Homework Assignment
Work with your group to write up a detailed understanding of the changes. Utilize templates and ask questions in the members area. Compile follow-up questions for the Solution Lead, and submit your work for feedback.
10
Reflection and Refinement - Group Discussions
1.5-Hour Online Lesson
Review the group summaries, discuss experiences, and refine your understanding. Engage in rich discussions about real-world challenges and strategies. We’ll conclude by addressing your follow-up questions with the trainer playing the Solution Lead role again.
11
Environmental Exploration Pre-Lesson Homework
Explore a simulated company intranet to understand the broader organizational goals and culture. Use structured templates to capture key insights and answer guided questions.
12
Contextual Analysis - Grasping Organizational Culture
30-Minute Online Lesson
Learn about the types of information that reveal an organization’s readiness for change. Discover how to gather this data from various sources and understand its future utility.
13
Stakeholder Insight - Role Play Interviews
1-Hour Online Group Role Play
Conduct role-play interviews with the trainer acting as different stakeholders. Apply your investigative and interview skills to gather essential information about the current state of the organization.
14
Environmental Snapshot - Write-Up Summary
Offline Group Homework Assignment
Collaborate with your group to write up your findings. Use templates and seek guidance in the members area. Prepare follow-up questions for further clarification, and submit your work for review.
15
Synthesis and Strategy - Comprehensive Review
1.5-Hour Online Lesson
Explore a simulated company intranet to understand the broader organizational goals and culture. Use structured templates to capture key insights and answer guided questions.